The AI Paradox: A Boom in Automation, a Surge in Overseas Labor The notion that artificial intelligence (AI) will displace human workers and bring about a new era of unemployment has been a dominant narrative in recent years.
However, this tale may be one sided. In customer service roles, particularly those outsourced to countries like the Philippines and India, AI has not led to a decline in employment – but rather an increase.
According to data from the IT & Business Process Association of the Philippines, call center employment in the country has risen each year since 2016, nearly doubling to two million over the ten year span.