The Human Touch: Can AI Truly Replace Customer Care? In India's thriving business process outsourcing industry, a shift has taken place in customer service.
Gone are the days of waiting on hold for hours to speak with a human representative; today, chatbots and voice assistants have emerged as the norm, promising quicker responses and lower costs.
But as this trend gains momentum, a question lingers: can artificial intelligence truly replace the human touch in customer care?