British Gas Owner to Cut 1,300 Jobs Over Two Years in Major Overhaul The parent company of British Gas, Centrica, has announced plans to cut approximately 1,300 jobs over the next two years as part of a major overhaul aimed at making the struggling firm more efficient and competitive.
This move is not simply another case of corporate cost cutting. Rather, it's a response to the seismic shift in consumer behavior triggered by the digital revolution.
According to Centrica, nearly 90% of customers now prefer to use digital methods for support rather than traditional contact based channels.