British Gas's £112m Bill for Betrayal The £112 million compensation package handed to thousands of British Gas customers who were subjected to forced prepayment meter installations is a stark reminder of the failures of the UK's energy market regulators and suppliers.
The settlement, while significant, only scratches the surface of a scandal that exposed the vulnerability of households in crisis.
At the height of the 2022 Russian gas crisis, British Gas, along with several other major energy suppliers, installed prepayment meters without consent on customers who were struggling to pay their bills.